Services
Services
Exceeding Expectations is a Consultancy Service, providing Butler, Household and Hospitality Staff Training, both in Private Households and various Hospitality Resorts Worldwide.
The training focuses on:
+ Taking care of the Principal, their Family & Guest requirements in a pleasant professional way.
+ Treating the Family & Guests as individuals with differing needs and requirements.
+ Anticipating, planning and prioritizing every action and task.
+ Taking corrective action as soon as possible, should things not go according to plan.
Consultancy and Training services
The consultancy service is tailored to specific needs and is designed to improve the quality and add value to your business.
The Butler Role Training Course provided, consists of 12 parts and is generally completed In House within 6 to 10 days depending on the existing knowledge base of the trainee. The course which embraces traditional service standards is appropriate in a variety of settings offering Butler Service, and is focused on meeting and exceeding the needs of Guests.
The Butler Role is commended and endorsed by the Institute of Hospitality – www.instituteofhospitality.org who offer 15 Continuing Professional Development recognition points for the Affiliate grade of the Institute of Hospitality membership.
The subjects covered on the course are outlined below.
Training staff to undertake the role of a Butler
Food & Beverage Service
Housekeeping
Butler Ethics
Grooming/Fitness for work
Understanding the role & responsibilities of the job
House/Company service standards
Food & Beverage service
Housekeeping
Valet service & wardrobe care
Importance of communication
Working with & managing staff/colleagues
Mis-en-place
Table set up
Table service
Beverage service
Care of silver, crystal & china
Inventories/control systems
Wine cellar procedure
Hygiene practices
Trouble shooting
Mystery diner/guest
Establishing & maintaining standards
Care of fine furnishings
Product guide & usage
Laundry Service
Guest Room checklist
Appraisal & implementation of cleaning practices
For further information and details of your specific needs please forward an enquiry.